Last week was discussed what dialogue is and how important it is to business intelligence success. Over the next two weeks we will cover the practices and principles of dialogue. Dialogue can be learned. A “‘practice’ is an activity you do repeatedly to help bring about an experience.”
The Practice of Listening: “The Principle of Participation”
• Develop an Inner Silence”; Listen with All the Senses
• Notice the self; “attend to both words and the silence between the words”; be aware of thought.
• Let go of the inner clamor.
• Slow down; be still.
• Stick to the facts; suspend judgment.
• Stay in the present; do not jump to conclusions based on the past; look for evidence that challenges any convictions.
• Find the gaps.
• Listen together; question self and others.
The Practice of Respecting: “The Principle of Coherence”
• Observe, honor, and defer to others. See others as legitimate.
• Honor people’s boundaries; do not intrude; do not withhold the self or distance the self. Imposing is not honoring; sharing personal experience is.
• Accept that others have something to teach us.
• Pay attention to connections in differences; look for the relationship among the parts.
• Look for the whole; find the hub, the center in order to slow down and stay in the present.
• Notice the internal disturbance; suspend the desire to fix it or tell others to change. Find your own center and focus on yourself as part of the whole.
• Look for the elephant in the room and name the feeling. Make deliberate space for those who have a different point of view.
• Hold the tension; do not react to it.
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